Worldclass Companies Delivering Real AI Omnichannel Experiences

Why We're different

Combining Software, AI and Expertise to Innovate.

Our methodology accelerates the delivery of real value to both the organization and end customers—ensuring the right problems are being solved.

Helping Founders Realize Their Vision.

We identify and invest in— and acquire—like-minded leadership teams that align with our technology and revenue goals. This approach accelerates growth for every leader involved.

Building a Climate for Innovation.

Our team offers a fresh perspective focused on integration and shared growth. By evaluating technologies and talent that will serve the existing customer base two to five years into the future, we’re able to innovate with—and for—our clients at a pace traditional enterprise IT can’t match.

Omnichannel Cx Platform and Products

OCX Gateway

Refactory’s OCX Gateway is an advanced omnichannel journey orchestrator that manages integrations across voice, chat, web, and social channels. It preserves session data and interaction history to enable seamless transitions and stop/start/resume functionality across all channels.

OCX Sales

How you serve prospective customers today depends entirely on their preferences. OCX Sales is a suite of products—including Sales Decisioning, Gamification, and Onboarding Experiences—designed to help you create delighted customers from the point of acquisition. Complemented by the OCX Gateway, you can centrally orchestrate every engagement across all the channels where customers connect with your brand.

OCX Support

Customers have changed. Very few want to call a contact center—and if they’re forced to, you may have already lost them. OCX Support expands engagement channels, allowing customers to interact on their own terms. By leveraging automation, bots, knowledge bases, and interactive web content, you empower customers who prefer self-service to succeed while guiding and seamlessly escalating those who need agent support.

OCX Experts

This is where our deep understanding of both business and technology makes the difference. Once we understand how your customers think and what’s technically possible, we’re ready to deliver at your unique speed of innovation. TactData’s OCX Experts provide managed services through highly specialized team members with deep domain expertise—not only in Refactory’s and your tools, but also in widely used platforms like LivePerson, Sprinklr, and more.